Any Length Cuttable COB Strip Light, 9W/M, 5Meters/Roll, 3000K Ra>90, 16.5ft / 200lm/ft 24V

Shipping typically takes 1-2 business days after your order is processed. In total, you can expect to receive your order within 5-7 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.

We offer a 14-day return policy for most products, except for some made-to-order, customized, or special products,like gift items. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.

To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item. Do not use the address on the shipping label. The buyer is responsible for return shipping costs. A valid return receipt must also be provided.

Please note that shipping charges are non-refundable. Additionally, customers are responsible for covering the shipping costs for returned goods, unless wrong items were shipped or there are product defects.

Yes, exchanges are available for most products within 14 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service within 24 hours.
Here’s what you can do:

• Contact our customer service via email address at lumenpaul01@gmail.com, or Live Chat by WhatsApp
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received